Toward an ERP Implementation Model for the Public Sector

Abstract

Although the advent of Enterprise Resource Planning (ERP) systems dates back to the end of the 20th century, their adoption by Moroccan public administrations and institutions is still in its embryonic stage. This highlights the relevance of this research, which aims to encourage public leaders across all sectors to adopt these systems. Undoubtedly, ERP systems will have a positive impact on the operations of these institutions by introducing best practices and, consequently, improving the public services offered to citizens. To achieve this, we conducted a case study of the Regional Agricultural Development Office of Souss Massa, with the goal of developing the ideal ERP implementation process. This process not only outlines the phases to follow but also identifies all variables that could influence the success of the implementation. This process is the result of both an in-depth literature review of existing theoretical models and the observation of all phases of an implementation project. This has led to the creation of a process structured around seven phases, which provides clarity on all the ambiguities associated with ERP implementation.

JEL code: O33

Paper type: Empirical research.