Intangible capital and organizational performance

Abstract

The intangible capital has an essential place within the organization, it is a lever of value creation, it is an essential component of the value of a company.

Knowledge management therefore enhances the value of intangible capital within the company, it allows to capitalize on the knowledge and experience of its organization and its employees, knowledge management therefore allows to exploit these assets in order to slow down the repetition of failures, to capitalize on good practices, to mitigate the low rate of learning, thus the silos are broken and the sharing of knowledge is promoted.

By having a good knowledge management, an organization is perpetually listening to its customers while opting for customer segmentation and maintaining a relational frequency, i.e. a relationship with each of its customers, the organization also capitalizes on positive experiences that make the company unique in the eyes of customers.

JEL Classification: E22

Paper type: Theoretical Research