E-administration and dematerialization of services: Essential lever for the reform of the Moroccan State

Abstract

This paper provides an integrative theoretical review of e-administration and public-service dematerialization as key levers for Moroccan state reform. Drawing on both academic literature (e-government, New Public Management, Digital Era Governance) and institutional sources (OECD, European Commission, CNIL, national reports), the study develops a unified analytical framework for public-sector digital transformation.

The paper makes three contributions. First, it clarifies the complementarity between e-administration (process and interaction redesign) and dematerialization (digitalization of documentary and operational flows). Second, it justifies the use of the PPR maturity model to explain how public administrations evolve toward integrated, user-centered and public-value-oriented online services. Third, it mobilizes a layered architecture (infrastructure, data integration, service portal, access/authentication) to identify the technical and organizational conditions required for interoperability, service continuity, and cybersecurity under Morocco Digital 2030.

The paper derives practical implications for Moroccan policymakers: interministerial governance, information-system harmonization, digital skills development, performance-based steering, and structured change management.

Classification JEL: H83, O33, O38, L86

Paper type: Theoretical Research.