Measurement of the security climate with the nursing staff in the Mohammed VI University Hospital

Abstract

Systems today, and more than ever before, create “tense” work situations, where complexity, contingencies and emergencies coexist (De Bovis & Baret, 2011). The hospital organization because of its specificity, caused by the combination of two characteristics : those of complexity and interactivism, joins in this respect the need to organize and manage oneself as a highly reliable organization (OHF). From the outset, the reliability of the hospital safety model is a major concern involving different levels in the organization, several actors, functions, businesses and processes. With the aim of evaluating the security model prevailing in the Mohammed VI University Hospitaller Centre in Oujda and consequently moving on to the question of how to make it reliable, The purpose of this study is to measure the safety climate of the nursing staff in the institution, in order to study how the nursing staff perceive the efforts made by their management in terms of safety and risk management.

Using a quantitative tool through the questionnaire "Hospital Survey on Patient Safety Culture", administered to 389 caregivers, all specialties, it will be determined the score of the ten dimensions defining the safety climate and the way to assess the total level of safety climate prevailing at the CHU Mohammed VI-Oujda. The overall level of the safety climate was judged to be unfavorable and all the dimensions were judged to be underdeveloped, with the exception of one, "management support for safety", which was judged not to be developed.

Keywords: Safety culture; safety climate; HSOPSC; nursing staff; CHU.

JEL classification: J28

Paper type: Empirical research