Towards a model for implementing the lean management approach in Moroccan hospitals

Abstract

The present study aimed to develop a contextualized model for applying Lean management approach (LM) to Moroccan hospitals (i.,e University Hospitals)

This is a descriptive cross-sectional study (empirical article), based on a case study performed in the Mohammed VI University Hospital Centre in Marrakesh, Morocco. Based on the model of Régis & al, (2019), we used data collection methods consistent with the aims of the study. Interviews were conducted with the main clients of the LM approach, the final clients (patients), and the internal clients (staff and managers). For an in-depth understanding and valid contextualization of the LM approach to Moroccan hospitals questionnaire was given to a representative sample of staff to identify their needs and feedback about the approach.

For interviews data analysis, and in order to come up with an adapted LM approach, the initial model developed by Régis and collaborators (2019) was amended. Hence some steps were phase-shifted, added or detailed. Or instance, we started with an assessment of the situation and the preparation of the field which enabled us to carry out an initial validation to determine whether or not the field was well prepared before moving on to the application phase, with the addition of a final evaluation after the model had been applied.

The research gaps and the calls from researchers are the starting point of our study, which is the first study in Africa concerning LM approach in health care centers. The development of the current model is, therefore, a relevant contribution to the development of practical knowledge for applying the Lean approach in Moroccan hospitals.

Our model proposes a holistic approach to all healthcare institutions

Keywords: Lean management, healthcare, implementing, model, Moroccan hospitals.

JEL Classification: I15

Type of paper: Empirical research