ISO 9001:2015 in Moroccan Context: A Global Comparative Study, Considering Development Scores, Crises, and Economic Cycles

Résumé

In Morocco, certification ISO 9001;2015 is in high demand, so it is interesting to understand how different countries use these quality management systems to promote their success. From this perspective, a data survey was carried out regarding the number of companies certified by ISO 9001:2015 in Morocco and several countries, split into three groups according to their Gross Domestic Product (GDP) and Human Development Index (HDI). The first group consists of countries scoring some of the highest values in terms of GDP and HDI (respectively Switzerland, Germany, and Bulgaria); the second one consists of countries with low scores in their GDP and HDI (Ethiopia and Nigeria); and the third group lists countries with fair scores in both indexes (Morocco and Honduras).

This comparative study may investigate how the level of development in Morocco and other countries influences the implementation and outcomes of ISO 9001:2015. Conclusions might address whether organizations in more developed regions exhibit better adherence to quality standards and whether these standards contribute differently to development across various regions.

Keywords: Quality Management Systems, certification, ISO 9001V 2015, HDI, GDP.

Classification JEL: L15

Paper type: Comparative Theoretical Study