IDDOUB, O. et BARZI, R. (2022) « Organizational commitment, emotional labor and intentions to leave: an exploratory study conducted among call center agents », International Journal of Accounting, Finance, Auditing, Management and Economics, 3(4-3), p. 1–20. Disponible sur: https://ijafame.org/index.php/ijafame/article/view/605 (Consulté le: 23 octobre 2026).