Dorhmi, N. et El Haraoui, I. (2020) « Analysis of the impact of the behavior of front-office employee, trust and satisfaction on the customer loyalty of bank customers », International Journal of Accounting, Finance, Auditing, Management and Economics, 1(2), p. 496–510. Disponible sur: https://ijafame.org/index.php/ijafame/article/view/35 (Consulté le: 21 septembre 2026).