AARAB, I. et DEBBAGH, I. (2026) « Massification and quality of service in open access faculties in Morocco: An application of the SERVQUAL model to the FSJES of Fez », International Journal of Accounting, Finance, Auditing, Management and Economics, 7(8), p. 62–81. Disponible sur: https://ijafame.org/index.php/ijafame/article/view/2504 (Consulté le: 21 septembre 2026).