LAASSILI, Z. et EJBARI, Z. (2023) « The participatory approach applied to Quality Management: A Perceptual Study of the Determinants of Satisfying Stakeholders’ Expectations regarding the Quality of Health Public Services », International Journal of Accounting, Finance, Auditing, Management and Economics, 4(6-2), p. 404–432. Disponible sur: https://ijafame.org/index.php/ijafame/article/view/1246 (Consulté le: 22 septembre 2026).