GBONGLI, Koamivi. Effet de la qualité de service perçue sur la confiance et l’engagement des clients envers les banques commerciales au Togo. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 3, n. 3-2, p. 83–100, 2022. Disponível em: https://ijafame.org/index.php/ijafame/article/view/498. Acesso em: 20 sept. 2026.