DORHMI, Najwa; EL HARAOUI, Ilham. Analysis of the impact of the behavior of front-office employee, trust and satisfaction on the customer loyalty of bank customers. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 1, n. 2, p. 496–510, 2020. Disponível em: https://ijafame.org/index.php/ijafame/article/view/35. Acesso em: 21 sept. 2026.