CADIMI, Ikram; LAKMITI, Lalla Nezha; RGUIBI, Kaoutar; SLALMI, Hicham; MALAININE, Cheklekbire. Consumer complaint behavior: Beyond Hirschman’s exit-voice-loyalty framework. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 2, n. 5, p. 138–149, 2021. Disponível em: https://ijafame.org/index.php/ijafame/article/view/224. Acesso em: 17 sept. 2026.