TAHIRI ALAOUI, Said. L’impact du risque opérationnel sur l’expérience client. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 5, n. 8, p. 358–376, 2024. Disponível em: https://ijafame.org/index.php/ijafame/article/view/1543. Acesso em: 15 sept. 2026.