LAASSILI, Zakariae; EJBARI, Zouhair. The participatory approach applied to Quality Management: A Perceptual Study of the Determinants of Satisfying Stakeholders’ Expectations regarding the Quality of Health Public Services. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 4, n. 6-2, p. 404–432, 2023. Disponível em: https://ijafame.org/index.php/ijafame/article/view/1246. Acesso em: 21 sept. 2026.