WAHBI, Aumaima; KHADDOUJ, Karim; LAHLIMI, Naoufal. Study of the relationship between chatbot technology and customer experience and satisfaction. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 4, n. 6-1, p. 758–771, 2023. Disponível em: https://ijafame.org/index.php/ijafame/article/view/1196. Acesso em: 21 sept. 2026.