CHRAIBI, Abdeslam; BENRREZZOUQ, Rhizlane; BELMOKHTAR, Yousra. La qualité des services à l’ère digital : une revue de littérature. International Journal of Accounting, Finance, Auditing, Management and Economics, [S. l.], v. 4, n. 5-1, p. 365–382, 2023. Disponível em: https://ijafame.org/index.php/ijafame/article/view/1079. Acesso em: 21 sept. 2026.