Digitalization and its role in the performance of public administrations in Morocco

Abstract

This article of the conceptual literature, more theoretical than practical, aims to analyze the role of digitization in the performance of Moroccan public administrations.

In a context of national and global competitiveness, Moroccan companies, municipalities and public administrations are called upon to improve management, optimize the process of their management and remain open to information technologies. The transition to e-government is an imperative imposed by global changes, scientific and technical progress, and the constant demand to increase the quality of outputs and ensure the integrity of operations, so the idea of the integration of participation and use of information has become one of the determinants of success for any institution. The time factor is also considered one of the most important areas of competition between institutions. Indeed, the field of electronic management is also one of the most important technological paths in which the speed of using information has merged with the availability of services in the shortest possible time, and most institutions and governments have embraced this trend and it has become one of the most important criteria by which the distinction and progress of institutions and nations are measured in this century. Therefore, the transition from traditional public administration to an electronic one in its various institutions and departments is necessary. The objective of this article is to present a presentation in which we will generally address the subject of the digitalization of Moroccan public administrations, its advantages, the challenges to be met, the issues and a set of suggestions and recommendations which, in together, will contribute to developing the application of electronic management in Moroccan establishments.

Keywords: digitalization, public administration, electronic administration, traditional administration, digitizing public services, ICT, public administration in Morocco

Classification JEL: H83.

Type of article: theoretical article