Determinants of Quality Management in National Companies: Case of companies in the textile and clothing sector

Abstract

Quality management is a major concern for all companies, allowing efficient, effective and secure operation of the various operating processes. The implementation of an adequate quality management system allows functional modernization, cost control and determination of the risks related to the company's activity. In Morocco, the adoption of the new policy based on quality management aims to modernize national companies, consolidate their competitive position, and develop their quality system through several programs designed for this purpose. The purpose is twofold: firstly to confirm their missions as citizen economic agents in the creation of national wealth and sustainable development, and secondly to achieve a substantial market share in accordance with their strategic vocations. The interest of this work is therefore to analyze the determinants of the quality system in national companies: Case of the textile and clothing sector. This interest is treated from a review of conceptual, theoretical and empirical literature on the need for the implementation of quality approaches in the management of companies. Also, the objective of this work from a survey of 231 companies in the said sector is to show that the quality management system is based on a set of resources and which makes it possible to group, classify, process and to disseminate information. Thus, according to our study, among the main determinants of an efficient management system: the size of the company, the organizational analysis, the environmental analysis, the information systems and the commercial strategies. Finally, via a binary logistic regression, we showed that these factors have a crucial role in the modernization of total quality management.

JEL Classification : B23, M16, M11, M21, O31

Paper type: Empirical research