Technostress: A Concept Analysis

Abstract

Information and communication technology (ICT) has become an integral part of modern society, transforming the way people work, communicate, and live. However, the pervasive use of technology has also given rise to a new phenomenon known as "technostress", which refers to the negative effects and stressors that arise from the use of technology in various domains of life, including the workplace. Despite the growing recognition of technostress as a significant issue, the literature on this topic remains fragmented and lacks comprehensive evaluations. Therefore, this article aims to provide a thorough and comprehensive literature review of technostress in the workplace.

Using keywords such as "techno-stress", "technostress", and "Technology Related Stress", we conducted a systematic review of four major electronic databases, including Google Scholar, Scopus, Web of Science (WOS), and Cairn. The review revealed that technostress is a multidimensional construct that encompasses various cognitive, emotional, behavioral, and physiological responses to technology use in the workplace.

The review also discuss theoretical models of technostress, and highlighted the physiological side of technostress, including its impact on physical health.  In addition to the negative effects, the review also discussed inhibitors or coping mechanisms that individuals and organizations may employ to mitigate technostress. The findings of this literature review provide insights for researchers, practitioners, and policymakers to further investigate and address the challenges posed by technostress in the workplace.

Keywords: technostress definition, technostress theoretical models, physiological face of technostress, technostress assessment, technostress inhibitors.

JEL Classification: I1

Paper type: Theoretical Research