Contributions of Knowledge Management to the Performance of Healthcare Organizations, Systematic Review

Abstract

Health care is considered a mainstay to keep humans alive. It is therefore essential to manage their health by diagnosing and treating the disease, in addition to preventing it. Knowledge management (KM) in the field of health plays an important role in the implementation of different processes to ensure the existence and performance of health systems. The strategic goal of knowledge management is to convert knowledge into competitive advantages and creative potential that can be measured as success and performance.

The purpose of this research work is to shed light on the factors that influence the adoption of KM in healthcare. Based on a search strategy, the systematic review offers a broad analysis of 23 research articles assessed by publication quality in indexed journals between 2011 and 2021. The results provide conclusions regarding the most studied KM factors, namely knowledge sharing and applications, and the studied KM processes, which are knowledge acquisition and protection. This review study attempts to identify and present research on KM factors as a performance lever for healthcare organizations.

This research hopes to help the implementation of KM System and in particular medical managers, as well as suppliers to be aware of these factors, when implementing medical procedures and devices.

Keywords: Knowledge management (KM), KM process, healthcare organizations, organizational performance, knowledge management system (KMS);

JEL Classification: M15

Paper type: Theoretical research